Return & Exchanges

Thank you for shopping with GMWNG. We strive to ensure a satisfying experience with every order. Please review our return and refund policy carefully to understand your rights and responsibilities.

 

1. Order Cancellation

Orders may be canceled within 12 hours of purchase, provided they have not yet been processed or shipped. To request a cancellation, please contact us promptly at service@gmwng.com.
Please note: A processing fee of 6.9% + $1 will be deducted from the refund to cover payment gateway charges and operational costs.
Once an order has entered the packaging or shipping process, it can no longer be canceled.

 

2. Eligibility for Refund

You may be eligible for a refund under the following circumstances:

  • You did not receive your order within the guaranteed delivery time (45 business days, excluding the 2–5 day processing period).

  • You received a wrong item or the item arrived damaged or defective.

To request a refund, please email service@gmwng.com with the following:

  • Your order number

  • A description of the issue

  • Clear unboxing photos or videos of the defective item

Once your claim is approved, we will offer a full refund, exchange, or replacement. For incorrect or defective items, return shipping will be covered by us.

 

3. Returns Due to Personal Preference

If you would like to return an item for personal reasons (e.g., change of mind, incorrect size ordered), we accept returns under these conditions:

  • You contact us within 30 days of purchase or 14 days after delivery (whichever is later)

  • The item is unused, in its original packaging, and in resalable condition

  • All tags and accessories are intact

Please note:

  • You are responsible for the cost of return shipping

  • If returning due to size issues, you will also be responsible for the original shipping cost

To initiate a return, email service@gmwng.com with your order number and reason. Once approved, we will provide the return address.

 

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status. Approved refunds will be credited to your original payment method. Depending on your financial institution, it may take 1–10 business days for the refund to appear on your account.

 

5. Items Not Eligible for Refund or Return

Refunds or returns will not be issued for the following cases:

  • Items returned without prior approval

  • Items not in original condition (used, damaged, or incomplete)

  • Orders delayed due to incorrect shipping information provided by the customer

  • Orders held by customs or delayed by events beyond our control

  • Wrong size selection where a sizing chart was available

  • Electronic products

  • Pre-order or custom-made items, unless defective

  • Orders already in transit or beyond the return window

6. Delivery Issues

If your order is confirmed lost or misdelivered due to the carrier’s error, we will send a replacement free of charge.
If incorrect shipping information was entered at checkout, the customer is responsible for any cost related to reshipping or reordering.

 

7. Contact Us

For any questions regarding returns, refunds, or product issues, please contact us at:
Email: service@gmwng.com

We are here to help and committed to ensuring your satisfaction.